/* SNP.AM · единый чат (P154). Свои переменные — одинаково в админке, кабинетах партнёров и на сайте; тёмная тема — html[data-theme=dark]. */
.mx{--mx-bg:#F4F5F7;--mx-sf:#fff;--mx-sf2:#F7F8FA;--mx-bd:#E3E6EB;--mx-tx:#14181D;--mx-tx2:#5F6774;--mx-tx3:#8B93A0;--mx-y:#FECE42;--mx-ys:#FFF5D1;--mx-me:#FFF3C4;--mx-ok:#1E8E5A;--mx-bad:#D93A3A;--mx-bl:#2E6BE6;
  position:relative;color:var(--mx-tx);font:14px/1.45 "Onest","SNP Arm",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;height:calc(100vh - 140px);min-height:480px;max-height:900px}
html[data-theme="dark"] .mx{--mx-bg:#0E1117;--mx-sf:#161A22;--mx-sf2:#1C212B;--mx-bd:#272D39;--mx-tx:#E8EBF1;--mx-tx2:#9BA4B4;--mx-tx3:#6F7888;--mx-ys:#2B2614;--mx-me:#2E2914}
.mx *{box-sizing:border-box}
.mx-wrap{display:grid;grid-template-columns:340px 1fr;height:100%;border:1px solid var(--mx-bd);border-radius:14px;overflow:hidden;background:var(--mx-sf)}
.mx-i{width:18px;height:18px;flex:none}.mx-i.xs{width:12px;height:12px}
.mx button{font:inherit;color:inherit;cursor:pointer}
.mx-ib{display:inline-flex;align-items:center;justify-content:center;gap:4px;min-width:36px;height:36px;padding:0 8px;border:0;border-radius:10px;background:transparent;color:var(--mx-tx2);position:relative;text-decoration:none}
.mx-ib:hover{background:var(--mx-sf2);color:var(--mx-tx)}.mx-ib.sm{min-width:30px;height:30px}.mx-ib em{font-style:normal;font-size:11px;font-weight:700}
.mx-ib:focus-visible,.mx-btn:focus-visible,.mx-ci:focus-visible{outline:2px solid var(--mx-bl);outline-offset:1px}
.mx-btn{display:inline-flex;align-items:center;gap:6px;height:38px;padding:0 14px;border:0;border-radius:10px;background:var(--mx-y);color:#14181D;font-weight:600;text-decoration:none;white-space:nowrap}
.mx-btn:hover{filter:brightness(.96)}.mx-btn.sm{height:30px;padding:0 10px;font-size:13px}.mx-btn.sec{background:var(--mx-sf2);color:var(--mx-tx);border:1px solid var(--mx-bd)}.mx-btn.bad{color:var(--mx-bad)}
/* список */
.mx-side{display:flex;flex-direction:column;border-right:1px solid var(--mx-bd);min-width:0;background:var(--mx-sf)}
.mx-sh{display:flex;align-items:center;gap:4px;padding:12px 10px 8px 16px}.mx-ttl{display:flex;align-items:center;gap:8px;font-size:17px;flex:1}
.mx-new{background:var(--mx-y);color:#14181D}.mx-new:hover{background:var(--mx-y);filter:brightness(.95);color:#14181D}
.mx-sr{display:flex;align-items:center;gap:8px;margin:0 12px 8px;padding:0 10px;height:38px;border:1px solid var(--mx-bd);border-radius:10px;background:var(--mx-sf2);color:var(--mx-tx3)}
.mx-sr input{flex:1;min-width:0;border:0;background:transparent;color:var(--mx-tx);font:inherit;outline:0}
.mx-flt{display:flex;gap:6px;overflow-x:auto;padding:0 12px 10px;scrollbar-width:none}.mx-flt::-webkit-scrollbar{display:none}
.mx-flt button{flex:none;height:28px;padding:0 10px;border:1px solid var(--mx-bd);border-radius:99px;background:var(--mx-sf);font-size:12.5px;color:var(--mx-tx2)}
.mx-flt button.on{background:var(--mx-tx);color:var(--mx-sf);border-color:var(--mx-tx)}.mx-flt em{font-style:normal;font-weight:700;color:var(--mx-bad)}.mx-flt .on em{color:var(--mx-y)}
.mx-list{flex:1;overflow-y:auto;padding:0 6px 8px}
.mx-ci{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:10px;color:inherit;text-decoration:none;cursor:pointer;min-width:0}
.mx-ci:hover{background:var(--mx-sf2)}.mx-ci.on{background:var(--mx-ys)}
.mx-cb{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.mx-cr{display:flex;align-items:center;gap:6px;min-width:0}
.mx-cr b,.mx-cb>b{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600}
.mx-cr time{font-size:11.5px;color:var(--mx-tx3);flex:none}.mx-ci.un time{color:var(--mx-ok);font-weight:600}
.mx-lp{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--mx-tx2);font-size:13px}.mx-lp i{color:var(--mx-tx3)}
.mx-cr em{font-style:normal;min-width:20px;height:20px;padding:0 6px;border-radius:99px;background:var(--mx-ok);color:#fff;font-size:11.5px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}
.mx-cr em.mx-at{background:var(--mx-bl)}.mx-fav{width:13px;height:13px;color:#E9B523}
.mx-gh{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:12px 10px 4px;font-size:11.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--mx-tx3)}
.mx-shb{display:flex;align-items:center;gap:8px;margin:10px 12px 0;padding:8px 10px;border-radius:10px;background:var(--mx-ys);font-size:13px;font-weight:600}.mx-shb span{flex:1}
.mx-none{padding:24px 12px;text-align:center;color:var(--mx-tx3)}
.mx-av{position:relative;flex:none;width:42px;height:42px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;color:#fff;background:#6B7385}
.mx-av img{width:100%;height:100%;border-radius:50%;object-fit:cover}.mx-av.sm{width:30px;height:30px;font-size:11px;align-self:flex-end}
.mx-av.c0{background:#2E6BE6}.mx-av.c1{background:#1E8E5A}.mx-av.c2{background:#B4572E}.mx-av.c3{background:#7A4FD0}.mx-av.c4{background:#C2185B}.mx-av.c5{background:#00838F}
.mx-av.t-general,.mx-av.t-support{background:#14181D;color:var(--mx-y);font-size:12px}.mx-av.t-order{background:var(--mx-y);color:#14181D}.mx-av.t-dept{background:#00838F}.mx-av.t-group{background:#7A4FD0}
.mx-on{position:absolute;right:0;bottom:0;width:11px;height:11px;border-radius:50%;background:#22C55E;border:2px solid var(--mx-sf)}
/* чат */
.mx-main{display:flex;flex-direction:column;min-width:0;min-height:0;background:var(--mx-bg)}
.mx-empty{flex:1;display:flex;align-items:center;justify-content:center;text-align:center;color:var(--mx-tx3)}.mx-empty .mx-i{width:42px;height:42px;opacity:.5}.mx-empty p{margin:10px 0 14px}
.mx-hd{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--mx-sf);border-bottom:1px solid var(--mx-bd);min-height:62px}
.mx-ht{flex:1;min-width:0;display:flex;flex-direction:column}.mx-ht b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:15.5px}.mx-ht small{color:var(--mx-tx2);font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mx-onl{color:var(--mx-ok);font-weight:600}.mx-bk{display:none}
.mx-pinbar{display:flex;align-items:center;gap:8px;width:100%;padding:7px 16px;border:0;border-bottom:1px solid var(--mx-bd);background:var(--mx-sf);text-align:left;color:var(--mx-tx2);font-size:13px}
.mx-pinbar span{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mx-pinbar b{color:var(--mx-tx)}
.mx-msgs{flex:1;overflow-y:auto;padding:12px 16px 6px;position:relative;overscroll-behavior:contain}
.mx-msgs.drag::after{content:"Отпустите файлы, чтобы прикрепить";position:absolute;inset:8px;border:2px dashed var(--mx-bl);border-radius:12px;display:flex;align-items:center;justify-content:center;background:rgba(46,107,230,.06);color:var(--mx-bl);font-weight:600}
.mx-more{display:block;margin:0 auto 8px;border:1px solid var(--mx-bd);background:var(--mx-sf);border-radius:99px;padding:5px 14px;font-size:12.5px}
.mx-day{text-align:center;margin:12px 0 8px}.mx-day span{display:inline-block;padding:3px 10px;border-radius:99px;background:var(--mx-sf);border:1px solid var(--mx-bd);font-size:12px;color:var(--mx-tx2)}
.mx-sys{text-align:center;margin:6px 0}.mx-sys span{display:inline-block;max-width:85%;padding:4px 12px;border-radius:10px;background:var(--mx-sf2);color:var(--mx-tx2);font-size:12.5px}
.mx-m{display:flex;gap:8px;margin:3px 0;align-items:flex-end}.mx-m.me{justify-content:flex-end}
.mx-bb{position:relative;max-width:min(560px,78%);padding:7px 10px 5px;border-radius:14px 14px 14px 4px;background:var(--mx-sf);border:1px solid var(--mx-bd);box-shadow:0 1px 1px rgba(0,0,0,.03);min-width:90px}
.mx-m.me .mx-bb{border-radius:14px 14px 4px 14px;background:var(--mx-me);border-color:transparent}
.mx-m.men .mx-bb{box-shadow:inset 3px 0 0 var(--mx-bl)}.mx-m.flash .mx-bb{animation:mxfl 1.4s}
@keyframes mxfl{0%,60%{box-shadow:0 0 0 3px var(--mx-bl)}100%{box-shadow:none}}
.mx-fr{display:block;font-weight:600;font-size:12.5px;color:var(--mx-bl);margin-bottom:2px}.mx-fr small{font-weight:400;color:var(--mx-tx3);margin-left:6px}
.mx-tx{white-space:normal;word-wrap:break-word;overflow-wrap:anywhere}.mx-tx a{color:var(--mx-bl)}.mx-mn{color:var(--mx-bl);font-weight:600}
.mx-meta{display:flex;align-items:center;justify-content:flex-end;gap:4px;font-size:11px;color:var(--mx-tx3);margin-top:2px;padding-right:18px}
.mx-st{font-weight:700;letter-spacing:-2px;margin-left:2px}.mx-st.read{color:var(--mx-bl)}.mx-st.read_some{color:var(--mx-ok)}
.mx-mm{position:absolute;right:2px;bottom:2px;width:22px;height:22px;border:0;border-radius:6px;background:transparent;color:var(--mx-tx3);display:flex;align-items:center;justify-content:center;opacity:.55}
.mx-mm .mx-i{width:15px;height:15px}.mx-bb:hover .mx-mm,.mx-mm:focus-visible{opacity:1}.mx-mm:hover{background:var(--mx-sf2)}
.mx-del{color:var(--mx-tx3)}
.mx-fw{display:flex;align-items:center;gap:5px;font-size:12px;color:var(--mx-tx2);margin-bottom:3px}.mx-fw .mx-i{width:13px;height:13px}
.mx-q{display:block;width:100%;text-align:left;border:0;border-left:3px solid var(--mx-bl);border-radius:6px;background:rgba(46,107,230,.07);padding:4px 8px;margin-bottom:4px;font-size:12.5px}
.mx-q b{display:block;color:var(--mx-bl)}.mx-q span{display:block;color:var(--mx-tx2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mx-img{display:block;margin:-3px -6px 4px;border-radius:10px;overflow:hidden;max-width:320px}.mx-img img{display:block;width:100%;max-height:360px;object-fit:cover}
.mx-file{display:flex;align-items:center;gap:10px;padding:6px;border-radius:10px;background:var(--mx-sf2);margin-bottom:4px;min-width:220px}
.mx-ext{flex:none;width:40px;height:44px;border-radius:7px;background:#14181D;color:var(--mx-y);display:flex;align-items:center;justify-content:center;font-size:10.5px;font-weight:800}
.mx-fn{flex:1;min-width:0;display:flex;flex-direction:column}.mx-fn b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px}.mx-fn small{color:var(--mx-tx3);font-size:11.5px}
.mx-voice{display:flex;align-items:center;gap:8px;min-width:230px;margin-bottom:2px}.mx-voice input{flex:1;accent-color:var(--mx-bl)}.mx-dur{font-size:12px;color:var(--mx-tx2);font-variant-numeric:tabular-nums}
.mx-play{width:36px;height:36px;border-radius:50%;border:0;background:var(--mx-bl);color:#fff;display:flex;align-items:center;justify-content:center}.mx-play .mx-i{width:15px;height:15px;fill:currentColor}
.mx-card{border:1px solid var(--mx-bd);border-radius:12px;background:var(--mx-sf);padding:10px;margin-bottom:4px;min-width:230px}
.mx-card.pr{display:flex;gap:10px}.mx-card.pr img,.mx-ph{width:84px;height:84px;border-radius:8px;object-fit:cover;flex:none;background:var(--mx-sf2);display:flex;align-items:center;justify-content:center;color:var(--mx-tx3)}
.mx-card.pr>div{display:flex;flex-direction:column;gap:3px;min-width:0}.mx-card small{color:var(--mx-tx3);font-size:11.5px}.mx-card .mx-btn{align-self:flex-start;margin-top:6px}
.mx-tags{display:flex;gap:4px;flex-wrap:wrap}.mx-tags i{font-style:normal;font-size:11px;font-weight:700;padding:1px 6px;border-radius:5px;background:var(--mx-ys);color:#8a6a00}
html[data-theme="dark"] .mx-tags i{color:var(--mx-y)}
.mx-cdh{display:flex;align-items:center;gap:6px;margin-bottom:6px}.mx-card dl{display:grid;grid-template-columns:auto 1fr;gap:3px 12px;margin:0;font-size:13px}.mx-card dt{color:var(--mx-tx2)}.mx-card dd{margin:0;font-weight:600;overflow-wrap:anywhere}
.mx-loc{display:flex;align-items:center;gap:10px;padding:8px;border-radius:10px;background:var(--mx-sf2);color:inherit;text-decoration:none;margin-bottom:4px;min-width:230px}
.mx-loc>.mx-i{width:30px;height:30px;color:var(--mx-bad)}.mx-loc span{flex:1;display:flex;flex-direction:column}.mx-loc small{color:var(--mx-tx3)}.mx-loc em{font-style:normal;color:var(--mx-bl);font-size:12.5px;font-weight:600}
.mx-typ{min-height:20px;padding:0 18px;font-size:12.5px;color:var(--mx-ok)}.mx-typ i{font-style:normal;animation:mxbl 1s infinite}@keyframes mxbl{50%{opacity:.2}}
.mx-ro{display:flex;align-items:center;justify-content:center;gap:12px;flex-wrap:wrap;padding:14px;background:var(--mx-sf);border-top:1px solid var(--mx-bd);color:var(--mx-tx2)}
/* ввод */
.mx-cmp{background:var(--mx-sf);border-top:1px solid var(--mx-bd);padding:8px 10px;position:relative}
.mx-row{display:flex;align-items:flex-end;gap:6px}
.mx-row textarea{flex:1;min-width:0;resize:none;border:1px solid var(--mx-bd);border-radius:12px;padding:9px 12px;background:var(--mx-sf2);color:var(--mx-tx);font:inherit;max-height:160px;outline:0;line-height:1.4}
.mx-row textarea:focus{border-color:var(--mx-bl)}
.mx-send{width:42px;height:42px;border:0;border-radius:12px;background:var(--mx-y);color:#14181D;display:flex;align-items:center;justify-content:center;flex:none}
.mx-ib.rec{background:var(--mx-bad);color:#fff;animation:mxbl 1.6s infinite}.mx-rt{font-size:12px;font-variant-numeric:tabular-nums}
.mx-shw{position:relative}
.mx-menu{position:absolute;z-index:30;min-width:200px;padding:6px;background:var(--mx-sf);border:1px solid var(--mx-bd);border-radius:12px;box-shadow:0 10px 30px rgba(0,0,0,.16)}
.mx-menu.up{bottom:calc(100% + 6px);left:0}.mx-menu[hidden]{display:none}
.mx-menu button{display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;border:0;border-radius:8px;background:transparent;text-align:left}.mx-menu button:hover{background:var(--mx-sf2)}.mx-menu .bad{color:var(--mx-bad)}
.mx-mnl{position:absolute;bottom:calc(100% - 2px);left:52px;z-index:30;min-width:230px;max-height:240px;overflow:auto;padding:4px;background:var(--mx-sf);border:1px solid var(--mx-bd);border-radius:10px;box-shadow:0 10px 30px rgba(0,0,0,.14)}
.mx-mnl[hidden]{display:none}.mx-mnl button{display:flex;flex-direction:column;align-items:flex-start;width:100%;padding:6px 10px;border:0;border-radius:7px;background:transparent;text-align:left;font-weight:600}.mx-mnl button:hover{background:var(--mx-sf2)}.mx-mnl small{font-weight:400;color:var(--mx-tx3)}
.mx-cx{display:flex;align-items:center;gap:10px;padding:6px 8px;margin-bottom:6px;border-left:3px solid var(--mx-bl);border-radius:6px;background:var(--mx-sf2)}
.mx-cx span{flex:1;min-width:0;display:flex;flex-direction:column}.mx-cx b{font-size:12.5px;color:var(--mx-bl)}.mx-cx small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--mx-tx2)}.mx-cx button{border:0;background:transparent;color:var(--mx-tx3)}
.mx-pend{display:flex;gap:8px;overflow-x:auto;padding-bottom:6px}
.mx-pi{position:relative;flex:none;width:92px;display:flex;flex-direction:column;align-items:center;gap:3px;padding:6px;border:1px solid var(--mx-bd);border-radius:10px;background:var(--mx-sf2)}
.mx-pi img{width:78px;height:62px;object-fit:cover;border-radius:6px}.mx-pi>.mx-i{width:36px;height:62px}.mx-pi small{width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px;text-align:center}
.mx-pi button{position:absolute;top:-6px;right:-6px;width:22px;height:22px;border-radius:50%;border:0;background:#14181D;color:#fff;display:flex;align-items:center;justify-content:center;padding:0}.mx-pi button .mx-i{width:12px;height:12px}
/* диалоги */
.mx-dlg{position:fixed;inset:0;z-index:2100;background:rgba(10,12,16,.45);display:flex;align-items:center;justify-content:center;padding:16px}
.mx-dlgb{width:min(520px,100%);max-height:min(720px,92vh);display:flex;flex-direction:column;gap:10px;padding:16px;background:var(--mx-sf);color:var(--mx-tx);border-radius:16px;box-shadow:0 20px 60px rgba(0,0,0,.3);overflow:hidden}
.mx-dh{display:flex;align-items:center;justify-content:space-between;gap:8px}.mx-dh b{font-size:17px}
.mx-dbody{display:flex;flex-direction:column;gap:8px;min-height:0;overflow:auto}
.mx-in{width:100%;height:40px;padding:0 12px;border:1px solid var(--mx-bd);border-radius:10px;background:var(--mx-sf2);color:var(--mx-tx);font:inherit;outline:0}.mx-in:focus{border-color:var(--mx-bl)}
.mx-pk{flex:1;min-height:120px;max-height:380px;overflow:auto;display:flex;flex-direction:column;gap:2px}
.mx-pr{display:flex;align-items:center;gap:10px;padding:7px 8px;border-radius:10px;cursor:pointer;width:100%;border:0;background:transparent;text-align:left}.mx-pr:hover{background:var(--mx-sf2)}
.mx-pr>span{flex:1;min-width:0;display:flex;flex-direction:column}.mx-pr>span b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mx-pr small{color:var(--mx-tx2);font-size:12.5px}
.mx-pr input[type=checkbox]{width:18px;height:18px;accent-color:var(--mx-bl);flex:none}
.mx-df{display:flex;align-items:center;justify-content:flex-end;gap:10px;padding-top:4px}.mx-cnt{flex:1;color:var(--mx-tx2);font-size:13px}
.mx-tabs{display:flex;gap:4px;padding:3px;border-radius:10px;background:var(--mx-sf2)}.mx-tabs button{flex:1;height:34px;border:0;border-radius:8px;background:transparent;font-weight:600;color:var(--mx-tx2)}.mx-tabs button.on{background:var(--mx-sf);color:var(--mx-tx);box-shadow:0 1px 3px rgba(0,0,0,.08)}
.mx-chk{display:flex;align-items:center;gap:8px;font-size:13.5px;color:var(--mx-tx2)}.mx-hint{margin:0;color:var(--mx-tx2);font-size:13px}
.mx-fwp{padding:8px 10px;border-left:3px solid var(--mx-y);border-radius:6px;background:var(--mx-sf2);color:var(--mx-tx2);font-size:13px;overflow-wrap:anywhere}
.mx-acts{display:flex;gap:6px;flex-wrap:wrap}.mx-pinr{cursor:pointer}
.mx-toast{position:absolute;left:50%;bottom:90px;transform:translateX(-50%);z-index:40;display:flex;flex-direction:column;gap:6px;align-items:center;pointer-events:none}
.mx-toast div{padding:8px 14px;border-radius:10px;background:#14181D;color:#fff;font-size:13px;box-shadow:0 6px 20px rgba(0,0,0,.2)}.mx-toast .bad{background:var(--mx-bad)}
.mx-err{padding:20px;border:1px solid var(--mx-bd);border-radius:12px;color:var(--mx-bad);background:var(--mx-sf)}
/* защита от общих стилей хоста (кабинеты, сайт) */
.mx .mx-sr input,.mx .mx-sr input:focus{border:0;padding:0;margin:0;height:auto;min-height:0;width:auto;box-shadow:none;background:transparent;font-size:14px;border-radius:0}
.mx label.mx-sr{display:flex;margin:0 12px 8px;padding:0 10px;font-size:14px;font-weight:400;text-transform:none;letter-spacing:0}
.mx .mx-row textarea{min-height:42px;height:42px;margin:0;box-shadow:none;width:auto;font-size:14px}
.mx .mx-in{margin:0;box-shadow:none}.mx label.mx-chk{display:flex;text-transform:none;letter-spacing:0;font-weight:400}
.mx .mx-pr input[type=checkbox]{width:18px;height:18px;margin:0;padding:0}
body.mx-page #cw-fab,body.mx-page .cw-fab{display:none!important}
/* мобильный: один экран — список или чат */
@media (max-width:860px){
  .mx{height:calc(100dvh - 120px);min-height:420px}
  .mx-wrap{grid-template-columns:1fr;border-radius:12px}
  .mx-main{display:none}.mx.mx-open .mx-main{display:flex}.mx.mx-open .mx-side{display:none}
  .mx-bk{display:inline-flex}.mx-hd .mx-btn span{display:none}
  .mx-bb{max-width:86%}.mx-msgs{padding:10px 10px 4px}
  .mx-mm{opacity:1}
  .mx-dlg{align-items:flex-end;padding:0}.mx-dlgb{width:100%;max-height:88vh;border-radius:16px 16px 0 0;padding-bottom:max(16px,env(safe-area-inset-bottom))}
}
@media (prefers-reduced-motion:reduce){.mx-m.flash .mx-bb,.mx-typ i,.mx-ib.rec{animation:none}}